Customer Assistance Program
If you qualified for the Customer assistance water bill discount in 2017 and wish to continue receiving that discount you must reapply.
Funds are still available and applicants who currently qualify for PG&E's CARE discount are encouraged to apply for the 2018 year. Applications are available online and in the office. Remember to include proof of your PG&E CARE discount when returning your application. Completed applications (which must include required qualification paperwork) will be accepted on a first-come, first-served basis.
Apply in person or by mail
PID Office M-F 9am-4pm
6332 Clark Road
Paradise, CA 95969
You will need your PID account number and an electronic copy of your PG&E bill in one of the following formats: .jpg, .jpeg, .png, or .pdf
Select a language to view the District's Discontinuance Policy
Financial assistance available for customers who have had a leak
District's current policy allows for a one-time billing adjustment when a leak is promptly repaired.
Review the pdf leak appeal form & policy (680 KB) to see if you qualify for an adjustment.