Customer Service |
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Activity |
COVID-19 Impact |
Date Updated |
Office Visits |
We are Open! Mon - Fri / 9 am to 4 pm |
10/2020 |
Payment Options
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Convenience fees waived |
3/19/2020
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Reaching Customer Service (M-F 9 to 4)
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We've made improvements to our phone and online services. |
3/19/2020 |
Penalties / Shutoffs for non-payment |
Waived until further notice |
3/19/2020 |
Field Work / Service Calls |
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Activity |
COVID-19 Impact |
Date Updated |
Service Lateral Replacements for REBUILDS | NO IMPACT - WORK CONTINUES | N/A |
Emergency Response |
Up to a 45 minute response. Call 24/7 530-877-4971 | 3/19/2020 |
Fire Flow Tests |
Customers may experience slight delays due to supply chain or PID crew-size adjustments caused by social distancing. | 05/01/2020 |
New Interim Water Hookups |
Customers may experience slight delays due to supply chain or PID crew-size adjustments caused by social distancing. | 05/01/2020 |
Meetings |
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Activity |
COVID-19 Impact |
Date Updated |
Board Meetings |
Streamed via Facebook. The public will be allowed to comment and interact with the board via Facebook commenting. Learn how to change your Facebook settings so you're notified when we go live |
3/19/2020 |
Committee Meetings |
See agendas for options to participate via telephone / online. | 4/1/2020 |
Paradise Lake Recreation |
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Activity |
COVID-19 Impact |
Date Updated |
Recreation | OPEN FRIDAYS -MONDAYS | N/A |
Water Fill Stations |
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Activity |
COVID-19 Impact |
Date Updated |
Filtered Water at Treatment Plant | CLOSED UNTIL FURTHER NOTICE | 3/19/2020 |
Fill Stations at 6332 Clark Road |
OPEN 24 / 7 Fill any size jug and large containers up to 300 gallons Handwashing station available. Please wash your hands before and after using the fill stations. |
3/19/2020 |
Free 5 Gallon Jugs for Resident |
Available via self-serve pickup and prove residency at 6332 Clark Road. Pickup form and jugs are in the front entryway. | 3/19/2020 |
Bottled Water |
Available at the Paradise Hope Center |
4/1/2020 |