Customer Assistance Program (CAP)
Low-income assistance for individuals and families
Applicants who currently qualify for PG&E's CARE discount at their residence are encouraged to apply for PID's CAP program. Applications are available online and in the office. Remember to include proof of your PG&E CARE discount when returning your application. Completed applications (which must include required qualification paperwork) will be accepted on a first-come, first-served basis.
Apply in person or by mail
PID Office M-F 9am-4pm
6332 Clark Road
Paradise, CA 95969
You will need your PID account number and an electronic copy of your PG&E bill in one of the following formats: .jpg, .jpeg, .png, or .pdf
Select a language to view the District's Discontinuance Policy
Financial assistance available for customers who have had a leak
District's current policy allows for a one-time billing adjustment when a leak is promptly repaired.
Review the pdf leak appeal form & policy (208 KB) to see if you qualify for an adjustment.