Customer Assistance Program

 cap2018

If you qualified for the Customer assistance water bill discount in 2017 and wish to continue receiving that discount you must reapply.

Funds are still available and applicants who currently qualify for PG&E's CARE discount are encouraged to apply for the 2018 year. Applications are available online and in the office. Remember to include proof of your PG&E CARE discount when returning your application. Completed applications (which must include required qualification paperwork) will be accepted on a first-come, first-served basis.

Apply in person or by mail

 Download & Print the Application

PID Office M-F 9am-4pm
6332 Clark Road
Paradise, CA 95969

Apply Online

You will need your PID account number and an electronic copy of your PG&E bill in one of the following formats: .jpg, .jpeg, .png, or .pdf

I'm ready to apply online

Financial assistance available for customers who have had a leak

District's current policy allows for a one-time billing adjustment when a leak is promptly repaired.

Review the pdf leak appeal form & policy (680 KB) to see if you qualify for an adjustment.

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