Information for Paradise Residents rebuilding after the Camp Fire
On behalf of PID's Board and staff we would like to express our heartbreak for all our neighbors who are suffering due to the Camp Fire. We are working to restore services in Paradise and look forward to supporting you when you return and rebuild.
We've redesigned this page to answer some questions we've received from the community.
You don't need to call PID to end your service.
Ready to Serve Status $21.49 per month (recommended):
Stay on the ready-to-serve rate if you will not need active service but wish to remain a PID customer and want the district to continue to maintain your service line and meter. The monthly fee also covers administrative costs associated with having a maintained PID account. PID will fix any fire damage between the mainline and your meter location and restore water to the meter when requested as we are able. Customers should check with their insurance companies and ask if this recurring monthly fee is reimbursable under “additional living expenses”.
The current rate for a ready-to-serve meter is $21.49 per month.
On December 19th the PID Board voted to waive all charges from November 8 to December 31, 2018.
Ready-to-Serve monthly charge will begin January 2019. PID customers will not receive their first bill for service until March. The March billing will be for January and February. Billing will continue on a bi-monthly basis after that (every other month).
There is no service charge to switch between the active and ready-to-serve rate. The active rate for residential service is $42.97 per month plus charges for water used.
On November 19, 2018, the Board of Directors voted to honor a maximum re-install charge of $500 for meters re-installed before January 1, 2021 - even if the actual cost exceeds $500.00.
Customers have the option of permanent disconnect and can have their billings stop completely.
PID will no longer maintain service lines or the meter for your property.
The property owner will be responsible to pay the actual cost to reinstall up to a maximum of $500.00 if reinstalled by December 31, 2020., including labor and materials such as service line from mainline to meter, a new meter, and backflow device, if required. Customers should disclose in any property sales that the property does not have water service.
The Disconnect Form may be downloaded from pdf here (238 KB) . You must include a photocopy of a current California ID when you return the form.
Tenants do not need to contact us to disconnect service. If you have questions, please contact your landlord or property manager.
How do I open a new account?
If you have recently purchased a home, AND went through a local title company, you may already have an account with PID. Please contact the District office if you would like to verify that you have an open account with us.
What can I do to cancel water service?
Because PID bills directly to the owner of a property, a water service is never cancelled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing, and the foreclosure document.
Unless a meter is permanently removed, water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one time $20.00 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.
How do I change the name on my water account?
Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.
Who can authorize changes in my water services?
Only the property owners are allowed to make changes to the water services, however if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.
Want to send a bill to your tenant? Please fill out and return our document duplicate bill authorization form. (549 KB)
Tenants & property managers
Can a property manager make decisions regarding my water service?
In the case where an owner of a property is contracted with a property manager, there must also be a signed agreement made with PID authorizing the manager to make water decisions. Please contact the District office for the contract agreement.
Are you a tenant?
Tenants will need to have the property owner/ property managers contact PID to get you signed up to receive copies of the water bill. Once an owner has authorized us to send you a bill you can contact the PID office to change your mailing address or to sign up for e-bills.
New meter orders
Please contact our customer service specialists to begin the process of ordering your meter.
Click here to view meter installation charges according to meter size.