Water System Recovery Status for Paradise


PID's System Recover Maps (Updated Weekly)

The following water system information is prepared and updated by PID and is subject to revision. PID does not guarantee the accuracy of this information nor its fitness for a particular use.

Service Lateral Sampling Map

Test results from water samples taken at the service lateral.

 The service lateral is the small pipe that connects your property's water meter to the main pipeline that delivers water to your neighborhood.

Mainline Sampling Map

 Test results from samples taken from the main pipeline that delivers water to your neighborhood.

Water Advisory Lifted Map

PID service connections where the water quality advisory has been lifted. 

Customers using water at these properties should be aware that while PID is delivering potable water to these locations, we can not attest to the quality of piping or water on the customer's side of the meter. Customer side plumbing is all the piping from the service connection point (usually near the street) to the home, including outside piping and irrigation, and is the responsibility of the property owner.


July Water System Recovery Meeting Video

May's Meeting Video

Short Recovery Video (4 minutes, 31 seconds) 

Watch Entire Meeting (2 hours, 2 minutes)

  pdf Presentation Slides (11.65 MB)

On March 26, 2019, The Paradise Irrigation District (PID), supported by the Governor’s Office of Emergency Services (Cal OES) and appropriate agencies, provided an overview on the current status of the water systems impacted by the Camp Fire, what has been done, what the next steps are, and address questions from the community.

View Meeting Video

pdf Answers to FAQ's from Meeting (194 KB)

  pdf Draft Water System Recovery Plan (3.34 MB)

Here are the steps PID is taking to restore potable water service

PID customers have been under a water advisory since December of 2018 following the destructive Camp Fire. Since then, the District has done an extensive amount of research in order to understand this first-of-its-kind water system depressurization and contamination. The District has worked with federal and state agencies, mutual aid partners -and with the aid of scientists and engineers- have a recovery plan which includes a rigorous process for lifting its water advisory on a customer-by-customer basis. Before a customer receives a letter certifying the water at their service lateral is potable, the following steps are completed:

1 - Mainline Approval

District staff and engineers perform water sampling on the large mainlines and network of mainlines that deliver water from the treatment plant to the customer’s property. The water in these mainlines is tested to ensure it meets all California guidelines for drinking water. We have tested over half of the 185 miles of mains. Currently nearly all (97%) of the mainlines which have been tested meet these guidelines and have been cleared.

2 - Service Lateral Approval

The service lateral is the small-diameter pipe that delivers the water from the mainline to your property. It’s these small pipes that have the highest likelihood for contamination. The District has two methods for approving service laterals for delivery of potable water.

STANDING HOMES: Our testing shows that the service laterals that service standing homes have a lower likelihood of being contaminated. In many cases, PID can approve the service lateral after we’ve taken tests to confirm the service lateral is free of contamination. PID needs to temporarily interrupt water service to the property for a minimum of 72 hours to gather the water sample needed to test your service lateral. Please contact PID to request testing at your service lateral. In the case your service lateral is contaminated, PID may schedule a service-lateral replacement.

BURNED LOTS: More than half of the tested service laterals at burned lots have some level of benzene detection. PID feels the most efficient way to ensure delivery of potable water to burned lots is to replace the service lateral. Currently, our staff is working closely with the Town of Paradise building department to coordinate the replacement of these service laterals on properties where building permits have been issued. Our goal is to approve the service lateral at the property before the building process is finalized.

3 - Expert Panel Approval

Every PID water service connection with mainline and service lateral approval is then reviewed by our expert panel. Panel members consist of engineers and District staff familiar with the history and particulars of the water system, its flow, and some of the intricacies that might vary from service-lateral to service-lateral.

Final Steps - Notification and Return to Pre-Fire Billing Rates

PID notifies each customer by U.S. mail when the water advisory has been lifted at their service lateral. The monthly service charge will return to the pre-fire active rate for your property. View our rates page for more information.  If a customer wishes to remain on the ready-to-serve rate they will need to contact PID and request their meter be locked. PID encourages property owners to take necessary steps to test and evaluate the customer side prior to use of water. Addresses where the advisory has been lifted can be viewed on our online map titled, “Water Advisory Lifted Map” .

Requesting your water service be turned on.

There is a current 6-week wait for installation of your interim backflow device

Standing structures - residential use

  • Contact PID to request water service for your lot.

Temporary housing on a burned lot

  • Contact PID to request water service for your lot.
  • Pay to install the interim water backflow device.

Landscaping use on a burned lot

  • Contact PID to request water service for your lot.
  • Pay to install the interim water backflow device.

New Construction

  • Contact PID to request water service for your lot. 
  • Pay to install the interim water backflow device.
  • Pay for your residential fireflow test and fill out the required paperwork.


Interim-water backflow device

  • 1” Device: $546.76
  • 1 1/2” Device: $871.11
  • 2” Device: $957.28

Residential Fire-flow Test

  • $132.90

Water Quality Information

The water in Paradise is non-potable (non-drinkable).

We've moved all water quality information to a dedicated section of the website: https://pidwater.com/wqadvisory

Important updates on water quality testing, water advisories for PID customers, processes regarding your meter and service, as well as important steps to take once we turn the system back on, can all be found HERE:


Facebook @PIDWater
Twitter @PIDWater


Alternative sources for potable water

In Paradise

Bottled Water Distribution - Paradise Irrigation District Customers (must confirm residency)

at Hope Center / Re-entry Center - 311 Circlewood (Corner of Skyway and Neal Road behind the Paradise Sign)
One case of water per day per household
Hours: 9 am - 4 pm Monday thru Saturday

Self-Serve Potable Water Fill Station (Up to 5 Gallon Containers)

PID Treatment Plant - 13888 Pineneedle Drive (Near the intersection of Skyway and Coutelenc Road), Magalia
Bring Your own Containers
Hours: 7 am - 4 pm Monday thru Friday

Hope Center / Re-entry Center - 311 Circlewood (Corner of Skyway and Neal Road behind the Paradise Sign)
Hours: 9 am - 4 pm Monday thru Saturday


Local Licensed Water Haulers

  • Ben Porta Showers - 720 Colusa Highway Gridley Ca 95948 - (530) 846-4110
  • Butte Water Truck Service - 5656 Miners Ranch Road Oroville Ca 95966 - (530) 589-0645
  • Craig Dewsnup Trucking - 179 Little Avenue Gridley Ca 95948 - (530) 846-3116
  • L & L Farms - 4577 Midway Richvale Ca 95974 - (530) 882-4343 Cell: (530) 521-3147
  • Tough Company Fire Inc. - 2669 Highway 32 Chico Ca 95973 - (530) 774-2384

  pdf The complete list of Food and Drug Licensed Water Haulers (128 KB)  

South Feather Water & Power (SFWPA) offers public filling stations as follows:

(SFWPA has the capability to fill most types of bulk water containers)

For potable water tanks with an appropriate air gap:
South Feather will inspect the tank and fill free for Fire Victims. Bring proof of residency.

SFWP headquarters
2310 Oro Quincy Hwy
Oroville CA 95966

between the hours of 7:30 – 4:30 Monday - Friday
check in with the front office
Cost: Free to Fire Victims

5-gallon Jug Stations - Free of Charge and open 24/7

Fire Station in Bangor
7540 Oro-Bangor Hwy
Bangor, CA 95914

Miners Ranch Water Treatment Plant
234 Kelly Ridge Road
Oroville, CA 95966

2310 Oro Quincy Hwy
Oroville, CA 95966


Non-potable water for debris clean-up

Non-potable water available for debris clean up.


image Construction Water Locations - Paradise (2.59 MB)

Where We're Working Now

  • Most major streets are filled with non-potable water. Crews will be turning on small street pipelines as they can get to them.
  • Crews will be focusing on system repairs and leaks as well as turning on services.
  • Many meters are damaged and crews are working to repair the damaged meters to restore service to those still waiting on water service.


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